:root{--bg:#f7f5f0;--card:#fff;--ink:#1c1a16;--muted:#6f6a5e;--line:#e6e1d6;--green:#1e7f43;--green-bg:#e5f3ea;--amber:#9a6200;--amber-bg:#fdf1d7;--red:#b3261e;--red-bg:#fbe9e7;--accent:#2456d6}*{box-sizing:border-box}body{background:var(--bg);color:var(--ink);margin:0;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;line-height:1.45}main{max-width:760px;margin:0 auto;padding:20px 16px 64px}header.top{justify-content:space-between;align-items:baseline;margin-bottom:4px;display:flex}header.top h1{margin:0;font-size:24px}header.top nav a{color:var(--accent);margin-left:12px;font-size:14px;text-decoration:none}.sub{color:var(--muted);margin:0 0 20px;font-size:14px}.card{background:var(--card);border:1px solid var(--line);border-radius:12px;margin-bottom:12px;padding:14px 16px}.card h3{margin:0 0 4px;font-size:16px}.meta{color:var(--muted);font-size:13px}.row{justify-content:space-between;align-items:center;gap:12px;display:flex}.pill{white-space:nowrap;border-radius:999px;padding:2px 10px;font-size:12px;font-weight:600;display:inline-block}.pill.covered{background:var(--green-bg);color:var(--green)}.pill.open{background:var(--amber-bg);color:var(--amber)}.pill.escalated,.pill.review{background:var(--red-bg);color:var(--red)}.pill.filled{background:var(--green-bg);color:var(--green)}button{font:inherit;border:1px solid var(--line);background:var(--card);cursor:pointer;border-radius:8px;padding:8px 14px}button.primary{background:var(--ink);color:#fff;border-color:var(--ink)}button:disabled{opacity:.5;cursor:wait}button.danger{color:var(--red);border-color:var(--red)}.section-title{text-transform:uppercase;letter-spacing:.06em;color:var(--muted);margin:24px 0 8px;font-size:13px}.receipts{color:var(--muted);margin:8px 0 0;padding-left:18px;font-size:13px}.receipts li{margin-bottom:2px}.error{background:var(--red-bg);color:var(--red);border-radius:8px;margin-bottom:12px;padding:10px 14px;font-size:14px}.empty{color:var(--muted);font-size:14px}.demo-grid{grid-template-columns:1fr;gap:16px;display:grid}@media (min-width:860px){.demo-grid{grid-template-columns:1fr 1fr}main.wide{max-width:1080px}}.phone{color:#eee;background:#111;border-radius:28px;padding:14px}.phone .bubble{background:#262626;border-radius:14px;margin-bottom:10px;padding:10px 12px;font-size:14px}.phone .bubble .from{color:#aaa;margin-bottom:2px;font-size:11px}.phone .bubble .reply{margin-top:6px;font-size:13px}.phone .bubble .reply.yes{color:#7bd88f}.phone .bubble .reply.pending{color:#e0b34c}.tap-row{gap:8px;margin-top:8px;display:flex}.tap-row button{color:#eee;background:#262626;border-color:#444;flex:1}.confirm-wrap{text-align:center;padding-top:24px}.confirm-wrap .big{margin:12px 0;font-size:20px}